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Victoria Alford joined Arnold & Itkin LLP in 2011. Today, she spends much of her time guiding the firm’s newest clients through the initial steps of their case while handling her own caseload. Victoria is the first point of contact for almost all clients and is a key part of the firm's—and the client’s—success. Most of the firm’s record-setting cases involve clients whom Ms. Alford spoke to when they first called for help, like a young man who suffered life-threatening injuries in a refinery accident. He eventually reached an $87 million settlement.

Victoria has dedicated her career to helping people in...